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TERMS & CONDITIONS

ATT REFUND POLICY

  • CANCELLATION DUE TO RAIN ETC:

IF A SESSION HAS TO BE CANCELLED OR STOPPED LESS THAN 1HOUR AFTER STARTING DUE TO WEATHER OR ANY OTHER REASON AT THE FAULT OF ATT ACADEMY, ALL CUSTOMERS WILL BE GIVEN THE SESSION IN CREDIT TO BE USED FOR THE SAME COURSE IN THE NEXT TERM OR AT A REARRANGED DATE ORGANISED BY ATT ACADEMY.

IF A CLIENT HAS SIGNED UP TO TERM, NO REFUNDS ARE AVAILABLE FOR MISSED SESSIONS UNLESS AT THE FAULT OF ATT ACADEMY. THERE MAY BE EXCEPTIONS TO THIS RULE DUE TO MEDICAL CONDITION FOR EXAMPLE, IN THIS CASE EMAIL INFO@ATEAMTENNIS WITH DETAILS OF YOUR REFUND REQUEST TO THE TENNIS DIRECTOR. REQUESTS WILL BE REVIEWED ON A INDIVIDUAL BASIS. A DECISION WILL BE MADE & YOU WILL BE NOTIFIED BY PHONE OR EMAIL OF THE DECISION WITHIN 7 DAYS OF RECEIVING THE REQUEST.

  • COACHING COURSES & MEMBERSHIPS:

A FULL REFUND WILL BE GIVEN FOR COURSES AND MONTHLY MEMBERSHIP PAYMENTS AS LONG AS THE REFUND REQUEST HAS BEEN MADE AT LEAST 7 DAYS PRIOR TO THE START OF THE COURSE OR MONTHLY INSTALMENT. THE REFUND WILL BE GIVEN WITHIN 14 DAYS VIA THE SAME METHOD USED FOR PAYMENT.

REQUESTS FOR FULL REFUNDS DUE TO UNFORESEEN CIRCUMSTANCES MUST BE EMAILED TO INFO@ATEAMTENNIS.CO.UK INCLUDING REASON & EVIDENCE TO SUPPORT YOUR REQUEST, ALSO CONTACT NAME, EMAIL AND TELEPHONE NUMBER. REQUESTS WILL BE REVIEWED ON AN INDIVIDUAL BASIS. A DECISION WILL BE MADE & YOU WILL BE NOTIFIED OF THE DECISION WITHIN 7 DAYS OF RECEIVING THE REQUEST.

  • LESSONS

ANY PREPAID LESSONS CANCELLED DUE TO THE FAULT OF THE COACH OR WEATHER CONDITIONS WILL BE ELIGIBLE FOR A FULL REFUND OR IN CREDIT FOR AN AGREED REARRANGED TIME. REFUNDS WILL BE GIVEN WITHIN 14 DAYS VIA THE SAME METHOD AS PAYMENT.

A PRIVATE LESSON CANCELLED BY THE CLIENT LESS THAN 24HRS PRIOR TO START TIME WILL INCUR A £10 CANCELLATION CHARGE, TO BE PAID PRIOR TO BOOKING ANY FURTHER COACHING.